Cancellation Policy

At Inner Ocean Therapy, your appointment time is set aside just for you. Because consistency is such an important part of the therapeutic process, I ask for at least 24 hours’ notice if you need to cancel or reschedule a session. If less than 24 hours’ notice is given, the full session fee will be charged to the card on file, except in cases of serious illness or true emergencies.

I understand that life can be unpredictable. Sometimes a work conflict or a special event comes up, and I support you in making the choices you need to make for yourself. When possible, if you reschedule within the same week, the late cancellation fee will be waived. Please note, though, that rescheduling cannot always be guaranteed with short notice, and if another time is not available, the cancellation fee will still apply.

While this policy may feel firm, it serves two important purposes:

• To support your therapeutic progress by encouraging regular attendance.

• To support your therapist’s livelihood and well-being, which allows me to keep my caseload manageable and show up fully for each client.

I also hold myself to the same standard. If I need to miss a session due to illness, childcare, technology issues, or another unforeseen event, you will not be charged and you will receive a free late cancel credit to use in the future. Planned time away will always be communicated with plenty of notice.